Rollbacks are the last resort for resolving a server issue. We do not want to do them as they do impact player experience and there isn’t much we can do about it.
Because of this, we try to keep global rollbacks for extreme situations and always make sure to rollback the minimum amount of time possible that will still fix the issue.
Recently, we had to rollback the server globally by 4 hours. This was because there was an issue that caused most of the map to become unplayable. This was something that was out of our control and entirely unforeseeable unfortunately.
Unfortunately, anyone who was playing during this 4 hour window will have had their progress and anything they’d done reverted, which can be extremely frustrating as actually you can get a lot done in 4 hours. We understand this, however we made the choice (as we do 99% of the time with global rollbacks) to not compensate players for the rollback.
Choosing to compensate players for the rollback (and what I mean by this is restore their progress) is a logistical nightmare and really just not possible with ~125 online players at the time. There is no proof really of what anyone had, so people could (and would) lie to get more stuff back. Dealing with each and every player’s request would be very time consuming for the mods and would likely take many days if not weeks, which at that point it would just be easier for the players to get the progress back themselves. It would be unfair as some people would get more stuff back than others just by the nature of how restorations of progress are done in practice.
Overall, the benefits of restoring players’ progress is completely outweighed by the difficulty of doing so AND the necessity of the global rollback.
It’s incredibly annoying, and we apologise for having to do a global rollback at all, but hopefully this provides some insight so you can at least understand why we chose not to restore anything back. Every action we take is always aimed to avoid a global rollback, and we will always try every alternative first. But sometimes they are just unavoidable unfortunately - it’s the nature of playing on an online Survival server.