I am making this post to address an underlying issue with rollbacks on Survival. It has come to my attention that players have been heavily affected by rollbacks; rollbacks with especially long time frames. While rollbacks are necessary for fixing several different issues, it can create problems for the people who were playing during that specific amount of time. Players have lost hours of progress and resources that they’ve put a decent amount of work and time towards, and there seems to be little to no cooperation or even consideration into this conflict. Staff has deliberately chosen and stated that they will not compensate loss of progress from the duration of the rollback. Furthermore the lack of reparations or given information seems to present a grave and serious question: Why should the choices that authoritative positions on MunchyMC make hold no consequence when negatively affecting the experiences of its players and community? Please do not receive this as an attack, complaint, or any form of negativity or hate against MunchyMC, but rather a post that demonstrates all of the players seeking for informative cooperation from authoritative positions on MunchyMC; specifically relating to survival. Any reassurance to the community of survival would be greatly appreciated, and they all wish to have their voices heard, as well as their trouble and inconveniences be acknowledged and compensated in some way that best fits the negative impact the actions have made on the players experiences. Thank you for reading, and many others and I look forward to hearing from you either privately or as a Public Announcement.
Rollbacks are the last resort for resolving a server issue. We do not want to do them as they do impact player experience and there isn’t much we can do about it.
Because of this, we try to keep global rollbacks for extreme situations and always make sure to rollback the minimum amount of time possible that will still fix the issue.
Recently, we had to rollback the server globally by 4 hours. This was because there was an issue that caused most of the map to become unplayable. This was something that was out of our control and entirely unforeseeable unfortunately.
Unfortunately, anyone who was playing during this 4 hour window will have had their progress and anything they’d done reverted, which can be extremely frustrating as actually you can get a lot done in 4 hours. We understand this, however we made the choice (as we do 99% of the time with global rollbacks) to not compensate players for the rollback.
Choosing to compensate players for the rollback (and what I mean by this is restore their progress) is a logistical nightmare and really just not possible with ~125 online players at the time. There is no proof really of what anyone had, so people could (and would) lie to get more stuff back. Dealing with each and every player’s request would be very time consuming for the mods and would likely take many days if not weeks, which at that point it would just be easier for the players to get the progress back themselves. It would be unfair as some people would get more stuff back than others just by the nature of how restorations of progress are done in practice.
Overall, the benefits of restoring players’ progress is completely outweighed by the difficulty of doing so AND the necessity of the global rollback.
It’s incredibly annoying, and we apologise for having to do a global rollback at all, but hopefully this provides some insight so you can at least understand why we chose not to restore anything back. Every action we take is always aimed to avoid a global rollback, and we will always try every alternative first. But sometimes they are just unavoidable unfortunately - it’s the nature of playing on an online Survival server.
Thanks for being so informative! It was not to my, nor other players knowledge the vast level of difficulty and uncertainties that staff have to deal with in regards to reparations when applying a large scaled rollback. We just assumed that there was a way to indicate the actions a player makes, but clearly we were mistaken. We just wish that everyone is just as informative as you were when replying to this post, and hope that clarifications can be made on both parties to help improve the communication of issues between staff and the MunchyMC Community. So once again thank you for your reply and clarification!