How long does it take for a ban appeal to be read?

I recently got banned and I do not know why nor was I using any types of hacks and I would like to know who I could speak to.

Since you were just banned click here and make a support ticket or a ban appeal. Regarding these tickets: it could take a day it could take a week. We do our best to respond to everyone’s tickets, but we have a lot. Please try to be patient. We apologize for any inconvenience that this has given.